Can I place my order over the phone?

We currently do not offer an ''order over the phone'' service. We do work hard to provide an easily accessible, safe, and secure experience when purchasing on our website. Remember, you can never purchase by accident by clicking buttons. Feel safe to browse until you are content and have found wh...

How long will it take to deliver my order?

To ensure same-day dispatch, order before 12 pm Monday-Friday. Once dispatched, orders generally take between 3-4 working days to be delivered throughout the UK. However, the delivery may take longer during holiday seasons. If you have any issues or questions, please feel free to contact our Cust...

How long will my refund take after I have cancelled my order?

Once your cancelation is successful, we will issue your refund immediately. You will see the refunded amount in your account in approximately 5-10 working days, depending on your bank.

Do you charge for delivery?

Every product or spare part purchased from our website comes with free delivery. We are all about making lives easier and do not want you to worry about hidden fees. Should you ever need to return your Uccello order or its parts to us, we cover the delivery costs too. If there is a need to ret...

How do I know that my order went through?

You will know your order has been successful once you have reached our ''thank you'' page. Our thank you page looks like this:   We will also send you a confirmation email with your very own unique order number and your confirmation email will look very similar to this:   ...

Why won’t my order go through?

We do understand that things can go wrong sometimes. To help you resolve this, here are a few reasons why your order may not have been successful: Incorrect debit/credit card details: If you have made any wrong entries or have submitted the wrong information, then your purchase will not go thro...

How can I purchase on the Uccello Designs Website?

To purchase any of our mobility aids on our website, please feel free to follow the step by step guide below: Getting to the shop page From our home page you can hover over the 'shop' tab in our menu.  You will see a dropdown menu appear with a list of our products. Click on the product you...

Why is my discount code not working?

Discount codes on our website are not case-sensitive. This means when you enter your discount code, you don’t need to worry about upper case or lower-case letters. For example, if you were to type your discount code like this ''UccelloDesigns'', ''UCCELLODESIGNS'' or like this ''uccellodesigns'' ...

How can I change the delivery address on my order?

If you would like to change the delivery address for your order, please contact our sales team directly. You can do this by responding to the ''Order Confirmation'' email you received directly after you purchased on our website, or you can email us directly at sales@uccellodesigns.com. *Please no...

How can I change/cancel my order?

To make changes to your order or to cancel it, you can reply to the ''Order Confirmation'' email that you would have received after you purchased on our website.  Please make sure to reference your order number and let us know what you would like to change or amend. Alternatively, you can email o...

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