What payment methods do you accept?

We accept all credit and debit cards through Stripe. Stripe is an extremely secure online payment processor that is trusted by thousands of businesses around the world. It is similar to PayPal, Google Pay and Apple Pay. We use it so you can feel safe while purchasing from our website. Should y...

Do you charge for delivery?

Every daily living aid or spare part purchased from our website comes with free delivery. We are all about making lives easier and do not want you to worry about hidden fees. If there is a need to return your Uccello order, please contact our Customer Care Team and they will help guide you throug...

When do you take payment?

Once you have added your daily living aid to your shopping cart and entered your billing and delivery information, you will be prompted to enter your debit/credit card details. After you have entered the debit/credit card details, please press the ''Place Order'' button and that is when the payme...

How do I declare for VAT exemption?

In order to waive the VAT on our daily living aids, the government requires a simple declaration to be made as to the nature of your/the one you purchase for disability when you order the product.   Please note: This does not include any person who is temporarily disabled or incapacitated, for ex...

Is there a charge for using certain cards for payment?

There are no additional charges when you pay via Stripe. Any charges incurred will be billed to us here at Uccello Designs. This means that you are only paying for what is needed for your order, regardless of what you order. Any issues, please do not hesitate to contact us here or you can email o...

Am I eligible for VAT exemption?

Am I eligible for VAT exemption? To be eligible for VAT exemption, the government says that you must fit the following criteria: You or the person you purchase the product for has a physical or mental impairment which has a long-term and substantial adverse effect on your/their ability to carr...

Why has my card been declined?

When shopping online, on any website, a transaction may not be able to go through because more information is needed. This may involve entering a code that is sent to you from your bank via SMS or it could involve you accepting the transaction in your online banking app. Either way, the reason th...

How do I declare for VAT exemption on your website?

To be eligible for VAT exemption, the government says that you must fit the following criteria:   You or the person you purchase the product for has a physical or mental impairment which has a long-term and substantial adverse effect on your/their ability to carry out everyday activities; with ...

How does Clearpay work?

We are delighted to partner with Clearpay. This allows you to pay for your purchase in 4 installments, due every 2 weeks. There will be no interest charged for this service once you pay back your installments on time. In order to pay using Clearpay please review the points below: On our chec...

What is Stripe?

Stripe is a global online payment processor that we use to manage all payments on our website. Stripe is trusted by thousands of businesses around the world and is similar to PayPal, Google Pay and Apple Pay. We use it so you can feel safe while making purchases online. Remember, Stripe stands ov...

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